Auto Body Repair FAQs in Webster, MA

Auto Body Repair FAQs in Webster, MAIf you have been involved in an accident you no doubt have a few questions about the repair process for your vehicle. Read through these frequently asked questions and if you have any others please give JK Auto Body of Webster MA a call at (508) 213-5084.

When Are You Open?

Mon - Fri 8:00 am. 6:00 p.m. and Saturday 9:00 a.m. 2:00 p.m.


If you have been in an accident, no matter how minor it may look, don't drive your car away from the scene by yourself. Have it towed to a professional auto body repair facility. Too many times after the accident your vehicle might have hidden damage from plain site damage that not only can cause even further damage to your vehicle if driven after the accident but also can ENDANGER YOUR LIFE AND LIVES OF OTHERS IN YOUR VEHICLE AND OTHERS ON THE ROAD. Let professionals look at your car immediately and if necessary, repair your vehicle before you can safely return on the road.

Do I need an appointment to receive an estimate?
No, we will be glad to look at your vehicle any time.

What if I cannot drive my car away from an accident?
We will send a tow truck to pick up your vehicle from anywhere and bring it to our shop for inspection and necessary repairs right away.

How do I get an estimate?
Some insurance companies may ask that you visit their drive-in claims facility prior to taking it to a collision repair center. You can do this, but it isn't necessary, as you may leave your vehicle at JK Auto Body of Webster MA and ask the insurance company to complete their inspection here. It may be prudent due to the fact that maybe your car should not be driven after an accident.

What if my insurance company asks me to go to another shop?
You have the legal right to select the shop you want to service your vehicle. Your insurance company can't require you to use a certain auto body repair shop.

Which shop should I choose?
Your car is an important part of your life, so take the time to choose a quality shop. Visit the shop and ask for references, and if you can, view cars in progress and completed work. If you choose JK Auto Body of Webster MA, you are guaranteed our unibody repair equipment is state of the art and our very experienced technicians have the knowledge you are looking for.

How do I get collision repair estimate?
We will need to inspect your damaged vehicle, your insurance information and vehicle registration.

How Do I Get A Claim Number?
Your insurance company will issue a claim number for you when you report your accident or we can help you with that.

Will The Parts Be Ordered Before I Drop My Vehicle Off For Repair?
We usually order your vehicles parts at the time we schedule your vehicles repair.

Will The Parts Be Ordered Before I Drop My Vehicle Off For Repair?How Long Will Repairs Take?
You will be given a time estimate. As a general rule we try to complete the repair within 5-10 working days, unless there is hidden damage that needs to be inspected by your insurance company.

Can I Get A Ride After Dropping Off My Vehicle?
Yes. Within reasonable driving distance. Or we can arrange a complimentary rental car for you. (Certain qualifications must be met).

If My Vehicle's Frame Is Damaged, Is It A Total Loss?
Most modern cars have unibody frame construction and we can return your vehicle to its original factory specifications. A badly damaged frame section can also be replaced if necessary.

Will The Paint Colors Match?
Yes. We match factory finishes using the highest quality German paint and latest in paint technology computerized system with the highest degree of skill.

Can I Get Other Service Work Done On My Vehicle While Being Repaired?
Please tell us what you need to have done and we will make the proper arrangements to do it.

How Can I Get A Rental Vehicle?
If you need a rental vehicle, we can help you make arrangements. We will make the rental pickup and drop off as easy as possible for you either at your desired location or at our shop on site (Certain limitations apply). We can arrange for a complimentary rental vehicle if you meet certain qualifications.

How Will I Know When My Vehicle Is Done?
When your vehicle is ready, we will notify you by phone or other means you request.

Is There A Warranty On The Repairs To My Vehicle?
Yes, there is a lifetime warranty on collision and hail repair auto body labor and full manufacturer's warranty on parts.

Should I accept the insurance check?
If I do will additional work be covered? Yes. We will work with the insurance company on any additional damage found related to the accident and we will bill the insurance company directly.

What if my insurance company says JK Auto Body of Webster MA is not on their repair program and will not warranty claim?
You have the right to go to the repair shop of your choice. Insurance companies cannot require that you go to a particular repair shop. Insurance companies do not repair the vehicles; therefore, a Warranty from a JK Auto Body of Webster MA with longevity in your community is what you should require. JK Auto has earned the reputation and the respect of all Insurance companies and provides a Written Lifetime Warranty on workmanship for as long as you own the vehicle. We have been in business for over 30 years and We are not going anywhere!

Do I Have To Pay A Deductible?
Your insurance company will make that known to you. It usually depends on whether you are at fault as determined by your insurance company.

Who Do I Pay My Deductible To?
If your deductible is not waived, it will be your responsibility to pay JK Auto Body of Webster MA.

What Forms Of Payment Do You Accept?
Visa, MasterCard, Discover, American Express, cash, money orders, certified check and loyalty points. (Only certain loyalty points are accepted, ask us for more information).

What Are Betterment Charges?
Tires, batteries, and suspension parts are considered parts that 'wear out' and may be replaced during your vehicle's repair. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.

How Do You Recommend I Wash My Car After Receiving New Paint?
Three to four weeks after receiving new paint, wash the vehicle using cool water, a very mild cleaning solution, and a soft cloth or sponge. It is recommended you wash your vehicle in the shade. Chipping the finish is easily done in the first 30 days. Stiff brushes or sponges can mark your paint and damage the clear-coat surface. Dry wiping can also scratch the finish. Do not drive on gravel. To allow the finish to dry and harden completely do not wax or polish the vehicle in the first 90 days.

Give us a call at (508) 213-5084 to request a quote or to learn more about our professional services for all makes and models.

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JK Auto Body and Glass
(508) 213-5084
63 East Main Street
Webster, MA 01570